DELIVERY ISSUES

WHAT TO DO WHEN TRACKING SAYS 'RETURNED TO SENDER'... 

WE WILL HAPPILY ARRANGE TO HAVE YOUR ORDER RE-SENT TO A NEW/UPDATED ADDRESS, BUT PLEASE NOTE

  • You will be responsible for covering the cost of shipping 
  • Re-shipments can only be sent out after the original order has been delivered back to us

WHAT TO DO WHEN YOUR TRACKING SAYS 'DELIVERED' BUT YOU HAVEN'T RECEIVED ANYTHING... 

AS SOON AS THE TRACKING ON YOUR ORDER IS UPDATED TO "DELIVERED" BY THE POSTAL COURIER, IT TRIGGERS AN AUTOMATIC EMAIL TO LET YOU KNOW YOUR PACKAGE HAS BEEN DELIVERED. OCCASIONALLY, A PARCEL WILL BE MARKED AS DELIVERED PREMATURELY. IF YOU RECEIVED A DELIVERY NOTICE, ONLY TO FIND YOUR PACKAGE IS NOWHERE TO BE SEEN, HERE IS SOME INFORMATION YOU SHOULD KNOW: 

DOMESTIC ORDERS

If you receive this notice but the package is not in your mailbox, in your apartment office, or on the doorstep, here are some things to know, organized by courier:

What to do if your order was shipped USPS FIRST CLASS:

  • USPS delivery vans have GPS that automatically updates a shipment as "delivered," sometimes prematurely. In many cases a package is accidentally marked as delivered accidentally, and will arrive the following business day 
  • Contact your LOCAL post office (NOT the USPS HOTLINE -  this can take a lot of time, and they only tell you what the tracking already says). Ask them who delivered the parcel, and ask them details about that day's delivery. They are used to these types of questions, and can usually provide helpful information
  • If the parcel does not show up (extremely rare occasion), please call the Post Office and file a claim.
  • We cannot reimburse orders that were mis-delivered by the post office or stolen from a property, thank you for understanding! 

     What to do if your order was shipped USPS PRIORITY

    • USPS delivery vans have GPS that sometimes automatically updates a shipment as "delivered" prematurely. Wait another business day because the package was most likely marked as delivered accidentally, and will arrive the following day
    • Contact your local post office. Make sure to call your LOCAL OFFICE, and NOT the USPS HOTLINE (this can take a lot of time, and in the end, they only tell you what your tracking says). Ask them who delivered the parcel, and ask them details about that day's delivery. They are used to these types of questions, and can usually provide helpful information
    • If the parcel does not show up (extremely rare occasion), please call the Post Office and file a claim. You can call the USPS Hotline to file a claim, or you can do it online. Priority Mail comes insured by the USPS, and they are liable for misdelivered or stolen property in most cases. 
    • We cannot reimburse orders that were mis-delivered by the post office or stolen from a property, thank you for understanding! 

      What to do if your order was shipped UPS

      • Allow an extra business day for your parcel to arrive. 
      • Contact UPS Hotline - they are liable for mis-delivered mail 1-800-742-5877

      INTERNATIONAL ORDERS

      Oftentimes, an international parcel is marked as "delivered" when it arrives at a processing facility, or as soon as the order has been processed over to the new tracking system. 
      It's very common for there to be a lag in time from when the parcel is marked as "delivered" to when you are notified to pick up the parcel (this may vary with different couriers who have different COD options). 
      Things to do:
      • Check your mailbox daily for a notice from your local post to go pick up your parcel
      • Contact your local customs office and inquire about your delivery
      Things NOT to do:
      • Panic - we receive messages quite often from concerned customers who have received a "Delivery" notice, only to find their parcel is nowhere. Without fail, the package is usually delivered a few days later, or a notice from customs is found in the mailbox.
      • Contact USPS - they are not able to inquire of parcels once they reach a different country

      IF YOUR PARCEL WAS DELIVERED BY UPS:

      • Allow an extra business day for your item to be delivered
      • Contact UPS hotline International: 1-800-782-7892
      Please feel free to reach out to us with any additional questions or concerns. We're always happy to help in whatever way we can - info@makeamericacookagain.com



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